BookOutdoors provides customer support to handle cancellations or modifications to reservations. All changes to reservations and refunds must be made by BookOutdoors and will be communicated back to you.
If a guest contacts to you cancel or modify their reservations, please direct the guest to BookOutdoors Support to handle.
Do not refund the guest or change their reservation.
BookOutdoors will process cancellations and refund the customer according to your cancellation policy. Any cancellation fees will be paid out to you.
If a date change is requested, BookOutdoors will contact you to confirm availability.
If there is a difference in price, BookOutdoors will cancel the original reservation and re-book for the guest.